Refund policy

Return & Refund Policy

Last updated: May 2, 2026

Overview

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we're here to help. Please read our policy carefully to understand your options.

Return Window

You have 30 days from the date you receive your item to request a return. To be eligible for a return, the following conditions must be met:

• Item must be in its original, unused condition

• Item must be in the original packaging with all tags attached

• You must have proof of purchase (order confirmation or receipt)

• Item must not be marked as final sale or non-returnable at time of purchase

💡 Tip: We recommend inspecting your order as soon as it arrives and contacting us immediately if there is an issue.

Non-Returnable Items

The following items cannot be returned or refunded:

• Items that have been used, washed, or altered

• Perishable goods (food, flowers, plants)

• Intimate or sanitary goods

• Hazardous materials or flammable liquids

• Gift cards

• Downloadable or digital products

• Items marked as Final Sale at the time of purchase

How to Start a Return

To initiate a return, please follow these steps:

• Contact our support team at [your email] or through our website's Contact page

• Include your order number and the reason for your return

• Our team will respond within 1–2 business days with return instructions

• Pack your item securely and include the return authorization inside the package

• Ship the item back using a trackable shipping method

⚠️ Please do not send items back without first contacting us — unauthorized returns may not be accepted.

Return Shipping Costs

Who covers return shipping depends on the reason for the return:

We pay for return shipping if:

• The item arrived damaged or defective

• You received the wrong item

• The order was a fulfillment error on our part

You pay for return shipping if:

• You changed your mind or no longer want the item

• You ordered the wrong size, color, or variant

• The item does not meet your personal preferences

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

• Original shipping charges are non-refundable unless the return is due to our error

📌 If 10 business days have passed and you haven't received your refund, please contact us and we will investigate.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email] and we will arrange an exchange at no additional cost to you.

If you wish to exchange for a different item, we recommend returning the original item for a refund and placing a new order.